In any occasion, any funds deposited will not be liable for a refund if the initial design and concepts (after delivery) are approved, or a change is asked for unless Designers Tree cancels or ends your Contract for a reason other than your breach or non-execution.

All requests for refund will be as per the following arrangement:

You make a solicitation when the underlying ideas for a logo are provided. However once you approve or ask for changes in the initial designs, the refund offer will be void and a request for refund will not be entertained.

Once the project has been entered in revision phase, the refund offer will be void and a request for refund will not be entertained.

On the off chance that demand for refund is made before the delivery of initial design concepts, then you would qualify for a full refund (less 10% administration and preparing charge).

Once login credentials for a project have been delivered to the client, Designers Tree maintains a strict policy against any refunds or chargebacks. The delivery of login credentials signifies the completion and fulfilment of the contracted services, and as such, Designers Tree will not entertain requests for refunds or initiate chargeback proceedings.

By engaging in our services, clients acknowledge and accept the terms of this Refund and Chargeback Policy. This policy is designed to protect the interests of both parties involved and to maintain the integrity of our business practices.

No request for refund will be entertained after inaction by the customer after 7 working days. If you wish to restart the order, you will be charged a certain fee contingent upon your venture.

No request for refund will be entertained if the customer goes unresponsive at any point of time for 5 working days.

All refund request should be made to the support department Designers Tree reserves the right to approve/reject any and all refund requests based on an individual case to case premise.

All requests for refund must be communicated to the support department. Designers Tree, in light of the infringement of your user agreement reserves all authority to affirm/object your solicitation on an individual case to case premise.

For Designers Tree /Custom bundles, refund will be apply just the same as on the single packages.

For instance, in the event that you request for a logo and web design and approve of the logo, you are eligible for the refund of the website service at the time of initial design only.

A refund request should have a legitimate reason which must be qualified against the outline brief and client input for revisions. Unless an idea has not been composed as per brief, a refund will not be approved however discount won’t be given however further revisions will be provided until you are satisfied.

It is also to be noted that, under any circumstances, both parties (Designers Tree & Client) agree not to attack/criticize each other and any of its employee, associate/s or partner/s publicly (on public forums, blogs, social networks etc.) at any given time during or subsequent to contract period. Similarly both parties agree not to talk on forums, blogs, community groups or any social media in a way which brings bad name to either party or any of its employee, associate or partner. In case of breach, the breaching party would have to pay a reasonable compensation decided by the non-breaching party as damages.

Money Back Guarantee depends on that the request is set in accordance with some basic honesty. Where a client has placed design orders with more than one agency for the same job, with the intention of claiming a refund, Designers Tree does not consider this to be good faith. In such instances, we reserve the right to decline a refund request.

All design jobs require client input before finishing the design which is why it is requested that the customer is active throughout the process and gives feedback in order to get the required results.

100% unique design guarantee qualifies you for a new logo if the logo designed by Designers Tree is found to be considerably similar to another design that already exists. Any likeness to a current outline will be just a fortuitous event and  Designers Tree won’t acknowledge any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted.